KCC provides full-service call center support services for counsel and their clients engaged in Class Action matters. Our Call Center specialists can reduce inquiries to Counsel by addressing the hundreds, thousands or even millions of class member concerns. They can provide answers to frequently asked questions and general case information as well as complete claim forms and facilitate other document requests. Our scalable Call Center is staffed by thousands of specialists able to respond to inquiries in 10 different languages including English, Spanish, German, French, Chinese, Japanese and Russian. KCC’s Call Center Support Services include:

• Promote class member case support with a dedicated toll-free number that is staffed with knowledgeable specialists
• Track, record and report all inbound and outbound call center activity related to a specific case
• Deliver consistent messaging with scripted responses and real-time access to case data to ensure inquiries are addressed according to case developments
• Deploy IVR (Interactive Voice Response) systems, where appropriate, to educate class members on important dates and general case information

To request a proposal for KCC Class Action Services, email or call us at 866.381.9100.