​In assisting with a product recall, KCC consults with you to develop a comprehensive plan outlining a solution to protect your reputation and ensure prompt and efficient recall service. We provide full recall support and product processing in both compressed and extended timeframes.


Our product recall services entail each potential step, including but not limited to:
  • Award-winning, robust telephone support
  • Consumer/distributor noticing solutions
    • Mail
    • In-store postings
    • Print media
    • Internet media
    • Broadcast media
  • ​Processing of recall claims and refund requests
  • Product gathering and/or exchange
  • Facilitat​ion of repair scheduling
  • Content-rich and user-friendly websites
  • Distribution of associated refunds
  • Timely reporting on the progress of the recall effort​