Call Center Support

KCC’s call center, recognized for customer excellence and satisfaction, consists of 900 seats, specialists that speak 10 languages and offers 24/7 support. Our specialists can reduce inquiries to Counsel by addressing creditors' concerns, providing answers to frequently asked questions, claim forms and general case information and facilitate other document requests. Our call center allows you to:

• Establish a dedicated toll-free number to effectively address creditors' inquiries
• Track, record and report all inbound and outbound call center activity related to a specific case
• Deliver consistent messaging with scripted responses to ensure inquiries are addressed according to case developments
• Deploy Interactive Voice Response (IVR) systems, when appropriate, to educate creditors on important dates and distribute general case information