Product Recall

In assisting with a product recall, KCC consults with Counsel to develop a comprehensive plan outlining a solution to protect your reputation and ensure prompt and efficient recall service. KCC provides full recall support and product processing in both compressed and extended timeframes. Our product recall services entail each potential step, including but not limited to:

  • Award winning robust telephone support
  • Consumer/distributor noticing solutions
    • Mail
    • In-store postings
    • Print media
    • Internet media
    • Broadcast media
  • Processing of recall claims and refund requests
  • Product gathering and/or exchange
  • Facilitation of repair scheduling
  • Content-rich and user-friendly websites
  • Distribution of associated refunds
  • Timely reporting on the progress of the recall effort

What We Do

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