Call Center Support

KCC’s call center, recognized for customer excellence and satisfaction, consists of 900 seats, specialists that speak 10 languages and offers 24/7 support. Our specialists can reduce inquiries to Counsel by addressing class member concerns, providing answers to frequently asked questions and general case information as well as complete claim forms and facilitate other document requests. Our call center allows you to:

• Establish a dedicated toll-free number to effectively address class member inquiries
• Track, record and report all inbound and outbound call center activity related to a specific case
• Deliver consistent messaging with scripted responses to ensure inquiries are addressed according to case developments
• Deploy Interactive Voice Response (IVR) systems, when appropriate, to inform class members of important dates, distribute general case information or facilitate telephonic claims filing